Shipping & Delivery

At Healthy Square, we will do everything we can to get your order to you as quickly as possible so you can start enjoying your products.

Shipping Rates

  • FREE for orders of $100 or more in Australia
  • Shipping for orders less than $100 is calculated based on distance and weight

Australian Shipping

  • All our orders in Australia are shipped with Sendle, a 100% carbon-neutral shipping service.
  • Once your shipment goes out, you will receive an email with your tracking information and ETA.
  • With your seven-digit tracking number you can track your package anytime at sendle.com/tracking.
  • If you have questions about your shipment, please contact Sendle by visiting sendle.com

International Shipping

  • All our orders outside Australia are shipped with DHL Express.
  • Once your shipment goes out, you will receive an email with your tracking information and ETA.
  • With your tracking number you can track your package anytime at dhl.com.
  • If you have questions about your shipment, please contact DHL Express by visiting dhl.com.

Dispatch Times

  • We aim to ship your order within two days. However, if your requested item is not in stock this may not be possible.
  • If you would like to check the delivery time for a particular item please contact us.


Stock Levels

  • While we try to maintain sufficient stock to fill your orders, there may be occasions where your goods may be delayed.
  • If we are aware of any delays that may affect you, we will notify you within two working days of us receiving your order.
  • Your item may be placed on back order and delivery for these items may take between 5 and 14 days to arrive.

Shipping Errors

  • It is our intention to process each order with 100% accuracy. However, errors do sometimes occur.
  • Please call or e-mail us immediately to report the error. We will promptly send out the correct replacement product and pick up the incorrect items at our expense.

Lost / Missing Shipments

  • Lost or missing shipments must be reported to Healthy Square within 5 business days of the expected delivery date.
  • Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was indeed not received by you.
  • Any unreported lost or missing shipments are the responsibility of the customer and Aussie Health Snax shall assume no liability for unreported missing or lost shipments.

Damaged Shipments

  • Should you receive any product that has been damaged in shipping please call or e-mail us immediately.
  • It is important that you DO NOT discard the damaged packaging. We will have the shipping company pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse.
  • All damage claims must be reported within 5 business days of receipt of goods. Any claims reported after 5 business days are subject to denial.

Refused Shipments

  • Any refused shipments will be charged at 20% restocking fee and credited less the original shipping costs.